ISO/IEC 20000 Lead Auditor

This course introduces participants to the principles and practices of auditing an ITSMS based on the ISO/IEC 20000 standard. It covers the requirements of ISO/IEC 20000 and the auditing process, enabling participants to lead and conduct effective audits.

Who Should Participate?
This course is designed for professionals involved in IT service management, including IT managers, internal auditors, consultants, and anyone seeking to lead ISO/IEC 20000 audits.

Learning Objectives:
- Understand the requirements of ISO/IEC 20000 and its application to IT service management.
- Gain the knowledge and skills to plan, conduct, report, and follow up on an ISO/IEC 20000 audit.
- Learn how to lead an audit team and ensure the effectiveness of the audit process.

Teaching Approach:
The course will be delivered through a combination of lectures, interactive discussions, case studies, and practical exercises. Real-world examples and scenarios will be used to enhance understanding and application of audit principles.

Prerequisites:
Participants are expected to have a fundamental understanding of IT service management and the ISO/IEC 20000 standard. Prior knowledge of auditing principles and practices would be beneficial but is not mandatory.