FAQ

There is no limit to the number of times that a candidate may retake an exam. However, there are limitations in terms of the time span between exam retakes. If a candidate does not pass the exam on the 1st attempt, they must wait 15 days from the initial date of the exam for the next attempt (1st retake). Retake fees apply. Note: Candidates who have completed the training course with one of our partners, and failed the first exam attempt, are eligible to retake for free the exam within a 12-month period from the date the coupon code is received, because the fee paid for the training course, includes a first exam attempt and one retake). Otherwise, retake fees apply. If a candidate does not pass the exam on the 2nd attempt, they must wait three months from the initial date of the exam for the next attempt (2nd retake). Retake fees apply. If a candidate does not pass the exam on the 3rd attempt, they must wait six months from the initial date of the exam for the next attempt (3rd retake). Retake fees apply. After the 4th attempt, the waiting period for further retake exams is 12 months from the date of the last attempt. Retake fees apply. For candidates that fail the exam in the 2nd retake, GoToCertify recommends attending a training course in order to be better prepared for the exam.

Essay type exams: If you do not agree with your exam result, you may request a re-evaluation by writing to This email address is being protected from spambots. You need JavaScript enabled to view it. within 30 days of receiving the results. Re-evaluation requests received after 30 days will not be processed. Multiple-choice exams: Currently, the multiple-choice exams cannot be regraded.

Personal Certification is a formal recognition by GoToCertify, which states that the individual has proficiency within, and a comprehension of, a specified body of knowledge. Certification is a vital component of every professional as it provides evidence that certified professionals hold standardized competencies based on best practices. Certification can also serve as documented evidence of a professional’s qualifications, competencies, and experience.

The benefits of having Personal Certification include the following: It serves to demonstrate that the certified professional holds defined competencies based on best practices. It allows employing organizations to make an informed selection of employees or services based on the competencies that are represented by the certification designation. It provides incentives to the professional to constantly improve his/her skills and knowledge. It serves as a tool for employers to ensure that training has been effective.